Orders will generally ship within 1 business day from the time of purchase. Your order will be shipped via USPS First Class Mail unless you select an expedited shipping method. Orders placed on Friday, Saturday or Sunday will be shipped on Monday.

We do not ship on Saturdays, Sundays, or on major holidays. 

Moonglow Jewelry has branches in the United States, Australia, and Canada. 

UK + EU shipping

Moonglow offers duty free shipping to the UK and Europe. This means, that your package will arrive directly to your mailing address, without the need to pay any additional charges for customs/duties. Shipping takes 5-10 business days to arrive and is free for orders over $75. Otherwise, shipping is $8 for the UK and $15 for EU. 

Canada

Moonglow is proud to offer our Canadian customers their very own dedicated Moonglow Canada website. Orders ship from within Canada and do not require customs/duties. We offer free shipping on orders over $75. Standard shipping costs $10 and takes 7-10 business days to arrive. We also offer Express Shipping to select locations for $15 which takes 3-5 business days. 

Rest of the World

Shipping to the rest of the world typically takes 7-15 business days to arrive. Unless the prepaid duties option is selected at checkout, your delivery will be subject to local customs/duties in accordance to any import laws imposed by your country. These duties/customs will need to be paid in order to receive your shipment. Moonglow recommends to select the prepaid duties option to avoid any delays that may occur due to customs. To view available shipping rates to your location, please enter your mailing address at checkout. You will be able to see specific shipping options for your address. 

United States: If for any reason you are not completely satisfied with your purchase, you have 30 days from the date you receive your purchase to return or exchange your purchased item, no questions asked. 

International: We do not offer exchanges or returns on international orders outside of the United States. If you are dissatisfied with your purchase, please contact customer service for additional assistance. In the case of extreme circumstances, international returns may be charged a $25 processing fee to account for return shipping + duties & taxes. 

All returns & exchanges can be initiated by emailing: support@moonglow.com with the subject line: Return/Exchange

Making exchanges & returns at Moonglow.com is easy! To begin the process, please email support@moonglow.com with the subject line: Return/Exchange

Address: 5185 NW 74th Ave, Miami, FL 33166 
Hours: Monday - Friday 9am - 5pm
Toll Free Number: 888.707.9083
Email: support@moonglow.com

Text Us: 305-930-8264